In an ideal world, the future of health care is one with better health outcomes at both a low cost and low risk to patients. However, we are still searching for the best route to better health care and happier patients. This session will touch on what we can do immediately to see improvements, and what we must continue to work toward in order to see an enhanced health care system in which care is safer and recovery is faster when things do go wrong. Dr. Compton-Phillips’s discussion will include strategies for improving system and workflow design and leveraging new technologies to enable the future of care delivery. Participants will leave this session empowered to make meaningful improvements, with the understanding that there is no perfect answer and that, while it will take time, better truly has no limits.
At the conclusion of this learning activity, participants will be able to:
Amy Compton-Phillips, MD, is executive vice president and chief clinical officer for Providence St. Joseph Health. She is responsible for enhancing health care and health outcomes across the seven-state system. Leading the division of Clinical Care and Personalized Health, she is responsible for ensuring PSJH's 100,000+ caregivers and 20,000+ employed and/or affiliated physicians deliver care that is safe, effective, compassionate, seamless, personalized and high value for all. Working with physicians, nurses, and pharmacists, she helps foster clinical research, innovation and entrepreneurship to create ever better health outcomes. She is a frequent keynote speaker, author, board member, and serves as the Care Redesign Theme Leader for NEJM Catalyst.
Dr. Compton-Phillips has an extensive background in directing patient care programs and leading development of high-performing health care organizations. Prior to joining Providence in 2015, Dr. Compton-Phillips served as the chief quality officer at Kaiser Permanente, where she focused on improving the value of care delivery. Among many other initiatives, she helped create infrastructure to implement health care improvements at scale across the Kaiser Permanente system. During her tenure, Dr. Compton-Phillips was a key organizational leader in developing capacity in patient-driven design, enhancing clinical outcomes and the care experience, and addressing the affordability of care.
Dr. Compton-Phillips joined Kaiser Permanente in 1993 as a front line physician, serving in an array of administrative and leadership roles. She holds a bachelor’s degree from Johns Hopkins University and earned her medical degree from the University Of Maryland School Of Medicine. She is a board certified internist, with strong clinical interest in wellness and women's health.